Testing Procedures

Food intolerance tests supplied by Food Intolerance UK are designed to highlight food intolerances.
By carrying out a test with Food Intolerance UK, you agree to comply with the requirements of the test procedures and follow the instructions contained within the testing kit. You are aware that the test indicates levels of your intolerance to individual foods or food groups and is not a diagnostic tool. Furthermore, you accept that by using the testing kit you are entering an agreement for us to test the sample you return to us to report the test results back to you. Our tests are not designed to indicate, nor will your results indicate, whether you may be/are suffering an instant allergic reaction, as opposed to an intolerance, to the individual foods or food groups included in the test. Food Intolerance UK accepts no responsibility for failing to identify any condition or symptom you may have/develop that is caused by an allergic reaction to individual foods or food groups.

Ordering

Orders for tests may be placed online and paid for using PayPal, Visa, Mastercard, Maestro, American Express, Solo credit/debit cards.

When you place an order, you are agreeing to us carrying out a test on the sample you provide, processing personal information that you supply to us and reporting back with test results.

Anyone placing an Internet order will receive confirmation by email and postal orders will get confirmation through the post. All order confirmations will be sent prior to delivery of your ordered test(s).

Delivery

All orders will be sent to the address you supply. Food Intolerance UK will endeavour to deliver test kits within 14 days of receipt of your order. If for any reason we are unable to do so within 7 days of receipt of your order, we will contact you using the same means that you used to place your order and give you the option to cancel.

Submission of samples

A sample must be returned by post in the manner requested, after instructions contained with the testing kit have been followed closely. We will be unable to accurately analyse samples not returned within the timescale stated.

Anyone who has ordered more than one testing kit must return each individually packaged.

Results

Your results will be supplied using the same means that you used to place your order, i.e. e-mail orders will receive a password for a secure on-line results area.

Food Intolerance UK aims to deliver your test results within 14 days of receipt of correctly returned samples. In the event that we are unable to deliver your test results within 14 days of receipt of your sample we will contact you using the same means that you used to place your order to give you an indication of the likely date. If you would prefer not to wait for your results, you will be given the option of cancelling your order and receiving a full refund.

Prices

Prices shown on the website for tests include VAT where applicable, delivery and all handling charges.

Refunds

If you do not wish to proceed with a test after placing an order, Food Intolerance UK will refund your payment in full. This is on condition that you return any testing kit already supplied (unused and in its original condition) within 14 days of the date of your order. This does not affect your statutory rights. Any testing kits returned to us must be sent securely and individually packaged post-paid to the address on our website.

Complaints

In the event that you wish to complain about any aspect of the service provided by Food Intolerance UK, written complaints may be submitted via e-mail or post to the addresses shown on the website.

We will endeavour to make an initial response to any valid complaint within 7 working days. If a complaint requires further investigation, we will give you an indication as to when you are likely to receive a response.

Contract

You have entered into a contract with Food Intolerance UK for the sale of a test once an order confirmation has been sent by us to you. Any contract will be interpreted, construed and enforced in accordance with the laws of England. Both yourself and Food Intolerance UK irrevocably submit to the non-exclusive jurisdiction of the English Courts by entering the contract.

Warranty & Liability

Food Intolerance UK warrants that the testing kits supplied will be of satisfactory quality and fit for use by you to undertake food intolerance testing, without the need for any qualified medical assistance, provided you have taken and supplied samples in accordance with testing instructions. We undertake to test samples taken and supplied in accordance with testing instructions with reasonable care and skill.

You are responsible for satisfying yourself as to the suitability of the food intolerance service provided by Food Intolerance UK. By entering into a contract with us, you acknowledge that you have not relied upon any representations or undertakings, either oral or in writing, other than those expressly incorporated in the terms and conditions of supply.

Definitions

“Contract” means a contract between the person or company by whom food intolerance services are ordered and Food Intolerance UK.

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